Need more help?

System status

To see Polaris system status, go to https://systemstatus.polaris.synopsys.com.

Use Polaris to sign into resources on the Help page

When you sign into Polaris, you can access the following resources without signing in a second time:
  • Black Duck Support
  • Black Duck Community

For best results, always sign into Polaris and use the help icon when you want to go to one of the resources in the list above. You won't be required to sign into those other resources. If you already have an account at one of those sites, using the same email that you use to sign into Polaris, all your existing issues and messages will still be there.

Black Duck Support can help if you have issues with accounts that you think should be linked, but aren't.

Note the following:
  • Polaris credentials don't work when entered into the sign-in fields on Black Duck Community. (Unless you have used the same password for all your accounts — which you should not do.)
  • Changing your password in Polaris doesn't change your password on the Black Duck Community site.

Contact Black Duck Customer Support


A screenshot of the help page.

If you have questions or need support, click the help icon at the top right from anywhere in Polaris:

From the help window, you can open a support ticket, monitor support tickets, find documentation, or go to the Black Duck Community: https://community.blackduck.com.