Issue policies

Use issue policies to automate actions when issues with specific properties are detected in a test.

Issue policy overview

Organization Admins and Organization Application Managers can create and manage issue policies on the Policies page. Issue policies are comprised of Rules, Actions, and Fix-by dates.

Rules

You can add up to five rules to each issue policy. Rules control what actions occur when test results violate a policy (when issues with specific properties are detected in a test). Set up rules to monitor tests for issues with any combination of the following properties:

  • New and/or preexisting issues.
  • Issues with different fix-by statuses.
    Table 1. Fix-by statuses
    Fix-by status Description
    Overdue The issue was not fixed before its fix-by date.
    Due Soon There are 7 or fewer days before the issue must be fixed.
    On Track There are 8 or more days before the issue must be fixed.
    Not Set The issue does not have a fix-by date.
  • Issues captured in SAST, SCA, or DAST scans.
  • Issues with specific severities.
  • Issues with specific triage statuses (including dismissed due to a component being excluded).
  • Issues from a particular standard (for example, OWASP® Web Top Ten 2017).
  • Issues with specific Common Weakness Enumeration (CWE™) codes.

Actions

You can assign the following actions to each rule in an issue policy:

Note: You can add any action to a rule, but actions only function as expected when the prerequisites are met, and only run after a test is complete.
Table 2. Actions and action prerequisites
Action Description Prerequisites
Send Notification Send an email notification to Organization Admins when issues with specific properties are found in a test. Each email includes the names of one or more violated issue policies, the violated rules in each policy, the total quantity of violating issues for each rule, and helpful links. Click an issue quantity to view the issues that violate the rule in Polaris.
Note: Email notifications for issue and component policies are only sent to Organization Admins. One email is sent each time a test's results violate one or more policies, and each email can include issues that violate more than one of each policy's rules. If a test's results violate issue and component policies, violated issue and component policies are listed in the same email.
 Notifications must be enabled for the organization, and your personal notification settings must allow Policy notifications.
Attempt Build Break For project's connected to a repository via an SCM integration, attempt to break a build when issues with specific properties are found in a test. The project must be connected to an SCM repository via an SCM integration.
Note: For more information, see Integrate a SCM Repository to a Project.
Create and bundle to 1 Jira ticket When issues with specific properties are found in a test of a project's default branch, create a Jira ticket. Each ticket includes the name of a violated policy, the violated rules in the policy, and helpful links. Click the name of a violated rule to view the issues that violate the rule in Polaris.
Note: Jira tickets are only created for the default branch of a project. One ticket is created for each violated policy.
 The project must be connected to Jira via a Jira integration.
Note: For more information, see Jira integration for Polaris and Set up Jira in an individual Project.

Fix-by dates

Add fix-by dates to your issue policies to help your developers prioritize issues for remediation, and enforce your organization's security standards across projects and applications. A policy's active fix-by dates are automatically applied to issues based on their severity. Fix-by dates are:

  • Optional properties you can add to any issue policy.
  • Not dependent on an issue policy's rules.
  • Day-based (between 1 and 365 days).
  • Severity-specific, so different fix-by dates can be assigned to issues with different severities.
  • Shared across branches in your projects.
Important: A policy will never overwrite a preexisting fix-by date, including fix-by dates set manually, and fix-by dates set by an issue policy.

If an issue with a fix-by date is resolved and later reintroduced, the fix-by date is restored. For example:

  • A critical severity issue is detected on January 1 at 9:00 AM, and a policy applies a fix-by date of 7 days (January 8 at 9:00 PM).
  • On January 5th, the issue is resolved (no longer detected in tests).
  • On January 15th, the same issue is reintroduced (detected in a test), and violates the policy again.

In this scenario, the issue's fix-by date is restored to January 8 at 9:00 PM.

Note: You can manually set, change, or clear fix-by dates (including fix-by dates set by an issue policy) when you triage issues. When you manually set or change an issue's fix-by date, the fix-by time is set to 5:00 PM in your local timezone. See Ways to triage issues in Polaris for more information.

When multiple policies attempt to set an issue's fix-by date, the shortest fix-by date is used.

Fix-by dates don't depend on an issue policy's rules. For example:

  • An issue policy is configured to send notifications for new critical severity issues.
  • The issue policy includes active fix-by dates for critical, high, and medium severity issues.

In this example, fix-by dates are applied to all critical, high, and medium severity issues captured in tests subject to the policy (that don't already have fix-by dates).

Note: After you add fix-by dates to a policy, the policy's fix-by dates are not automatically applied to issues in your portfolio. Instead, you must re-test the projects that are subject to the policy to apply the policy's fix-by dates.

Multiple rule violations, multiple policy violations

What happens when a test's results violate more than one rule in a policy?

  • When multiple Send Notification actions are triggered (for multiple rules in the same policy), violating issues are grouped together and sent to Organization Admins in the same email.
  • When multiple Create and bundle to 1 Jira ticket actions are triggered (for multiple rules in the same policy), Polaris creates a Jira ticket that includes the names of violated rules.

What happens when a test's results violate more than one policy?

  • When Send Notification actions are triggered in different policies, one email is sent to Organization Admins that includes all violated policies.
  • When Create and bundle to 1 Jira ticket actions are triggered in different policies, one ticket is created for each violated policy.

What happens when policies apply different fix-by dates to the same issue?

  • When multiple policies attempt to set an issue's fix-by date, the shortest fix-by date is used.

Example issue policy

For example, say you create an issue policy with the following fix-by dates:

  • Critical: 7 days
  • High: 14 days
  • Medium: 30 days
  • Low or Informational: Not active

... and the following rules:

Table 3. Example issue policy
Rule Issue properties Actions
Rule one New critical or high severity issues with not triaged or to be fixed triage statuses. Send Notification and Attempt Build Break
Rule two Existing critical or high severity issues with not triaged or to be fixed triage statuses. Attempt Build Break
Rule three New critical severity issues with not triaged or to be fixed triage statuses. Create and bundle to 1 Jira ticket

In tests subject to this example issue policy:

  • If the different action prerequisites are met:
    • Issues that were triaged and dismissed after an earlier test do not trigger actions.
    • Builds will break when new and existing critical or high severity issues are detected.
    • An email notification is sent to Organization Admins when new critical or high severity issues are detected.
    • A Jira ticket is created when new critical severity issues are detected in a project's default branch.
  • Fix-by dates are applied to critical, high, and medium severity issues that don't already have fix-by dates.

View an issue policy's details

  1. Go to Policies and open the Issue Policies tab.
  2. Click the options icon at the end of the policy's row and select View.


Create an issue policy

Tip: Instead of creating a new issue policy, you can use a preexisting policy as a starting point (and adjust the policy as you wish). Click the options icon at the end of a policy's row and select Duplicate.
  1. Go to Policies and open the Issue Policies tab.
  2. Click + Add Policy. The Add Issue Policy screen appears.


  3. Enter a Policy Name (required) and Short Description (optional).
    Note: Policy names are limited to 255 characters. Policy descriptions are limited to 512 characters.
  4. (Optional) Set up the policy's fix-by dates:
    1. Enable fix-by dates for different severities in the Active Status column.
    2. Adjust fix-by dates in the Fix-By column, as required.
      Note: Cells in the Fix-By column accept whole, positive numbers between 1 and 365.
  5. (Optional) Set up the policy's rules:
    1. Under Add Rule, select Add More.
    2. Select issue properties that trigger actions with the dropdown in the If... column:
      • Detection Status: Select New, Existing or both.
      • Fix-By Status: Select one or more of Overdue, Due Soon, On Track, or Not Set.
        Note: We recommend you don't use Fix-By Status in conjunction with other properties. Instead, create a separate rule (or a separate issue policy) to automate actions with fix-by statuses.
      • Tool Type: Select either SAST, SCA, and/or DAST.
      • Severity: Select one or more of Critical, High, Medium, Low, or Informational.
      • Triage Status: Select one or more of Not Triaged, To Be Fixed, or Dismissed (including Dismissed False Positive, Dismissed Intentional, Dismissed Other, and/or Dismissed Component Excluded).
        Note: We recommend adding Not Triaged and To Be Fixed properties to most rules. Doing so prevents issues you dismiss from being flagged as violations.
      • Standard: Select one or more standard issue lists (OWASP Web Top Ten 2017, OWASP Web Top Ten 2021, 2021 CWE Top 25, PCI DSS 2018, or 2022 CWE Top 25), and then one or more issues from the selected lists.
      • CWE: Set a numerical range for weaknesses found. Separate entries with commas (256, 5-10, CWE-5, <300, >=400).
    3. Select the actions to perform when issues with matching properties are detected in a test with the dropdown in the then... column:
      • Send notification
      • Attempt Build Break
      • Create and Bundle to 1 Jira ticket
    4. To add additional rules to the policy, repeat these steps.
      Note: You can add up to five rules to each issue policy. You can deactivate rules with the slider in the Status column. Dropdown menus in the If... and then... cannot be empty.
  6. (Optional) Assign the issue policy to applications and/or projects.
    Note: Up to five issue policies can be assigned to a project or branch.
  7. Click Save.

Modify an issue policy

  1. Go to Policies and open the Issue Policies tab.
  2. Click the options icon at the end of the policy's row and select Edit.
  3. Modify the policy, as required.
  4. Select Save.

Change your organization's default issue policy

  1. Go to Policies and open the Issue Policies tab.
  2. Click the options icon at the end of the policy's row and select Set as default.
    A confirmation appears.
  3. Click OK to change the default policy.
    Important: Changing your organization's default issue policy won't change the policies assigned to your existing projects.

Delete an issue policy

  1. Go to Policies and open the Issue Policies tab.
  2. Click the options icon at the end of the policy's row and select Delete.
    A confirmation appears.
  3. Click OK to delete the policy.
    CAUTION: Policies you delete cannot be recovered. Each issue policy can be assigned to multiple projects and branches.